Utilities reached out to over 20 community organizations and business groups to solicit feedback on a set of guiding principles and services.
Utilities identified two goals for community engagement:
More than 1,100 members of the Sacramento community participated in either an online, paper or telephone survey. The findings of the survey have been analyzed and compiled into a report to be used in the rate adjustment process and in setting future policy. Overall, residential and business customers rated utility services relatively high.
To request a copy of the entire report, email firstname.lastname@example.org.
Since then, the department has presented its rate proposal to the Utilities Rate Advisory Commission (URAC) and City Council. The URAC has approved the water and waste water rates as proposed by the Utilities Department. This recommendation has been adopted by the City Council and the rate increase will take effect July 1.
As a part of its community outreach, the City of Sacramento Department of Utilities hosted several rate workshops throughout the city during the month of January. Workshops were held to help the community better understand the challenges facing the department and the proposed rate increase for water and wastewater. If you would like to request a presentation or have materials sent to your group, please email email@example.com.