Spanish Russian Hmong

Your Voice

Utilities reached out to over 20 community organizations and business groups to solicit feedback on a set of guiding principles and services.

Utilities identified two goals for community engagement:


More than 1,100 members of the Sacramento community participated in either an online, paper or telephone survey. The findings of the survey have been analyzed and compiled into a report to be used in the rate adjustment process and in setting future policy. Overall, residential and business customers rated utility services relatively high.


Read Utilities' Guiding Principles

Read More About This Process

To request a copy of the entire report, email info@yourutilitiesyourvoice.com.


Since then, the department has presented its rate proposal to the Utilities Rate Advisory Commission (URAC) and City Council. The URAC has approved the water and waste water rates as proposed by the Utilities Department. This recommendation has been adopted by the City Council and the rate increase will take effect July 1.

 

Outreach to the Community

As a part of its community outreach, the City of Sacramento Department of Utilities hosted several rate workshops throughout the city during the month of January. Workshops were held to help the community better understand the challenges facing the department and the proposed rate increase for water and wastewater. If you would like to request a presentation or have materials sent to your group, please email info@yourutilitiesyourvoice.com.


CommunityEngagement

























Learn More About the Rate Analysis Process

Attend an Upcoming Meeting
Click here to view current URAC and City Council meeting dates. For past meetings, click here.

Get The Facts
Read the proposed 3-year rate increase fact sheet.
Residential customers, click here.
Business customers, click here.

Date


Wednesday, January 25


Thursday, February 2



Tuesday, February 21




Tuesday, March 27


Meeting


URAC Rate Hearing


URAC continues discussion regarding proposed rate adjustments

Ordinance to establish the proposed Utility Rate will be placed on Consent Calendar as a Pass For Publication

Staff will provide a report and ask Council to adopt the ordinance to approve the proposed rates; URAC will provide Council their recommendation regarding the proposed rates.

Time


5:30 p.m.


5:30 p.m.



6:00 p.m.




6:00 p.m.


Location


New City Hall
915 I Street, 1st Floor - Map

New City Hall
Council Chambers
915 I Street, 1st Floor - Map

New City Hall
Council Chambers
915 I Street, 1st Floor - Map


New City Hall
Council Chambers
915 I Street, 1st Floor - Map

Date


Wednesday, October 26



Tuesday, November 8



Monday, November 14



Thursday, December 15



Tuesday, January 10



Wednesday, January 25



Thursday, February 2



Meeting


URAC



City Council workshop regarding Water and Wastewater Program

URAC



URAC



City Council



URAC Rate Hearing



URAC continues discussion regarding proposed rate adjustments

Time


5:30 p.m.



6:00 p.m.



5:30 p.m.



5:30 p.m.



6:00 p.m.



5:30 p.m.



5:30 p.m.



Location


New City Hall
915 I Street, 1st Floor - Map

New City Hall
915 I Street, 1st Floor - Map

New City Hall
915 I Street, 1st Floor - Map

New City Hall
915 I Street, 1st Floor - Map

New City Hall
915 I Street, 1st Floor - Map

New City Hall
915 I Street, 1st Floor - Map

New City Hall
915 I Street, 1st Floor - Map

Date


Wednesday, January 4


Monday, January 9



Wednesday, January 11



Thursday, January 12



Wednesday, January 18



Wednesday, January 18


Thursday, January 19



Meeting


Rate Workshop


Community Partnership Meeting



Community Partnership Meeting



Rate Workshop



Rate Workshop



Community Partnership Meeting


Rate Workshop


Time


11:00 a.m.


6:30 p.m.



6:30 p.m.



5:00 p.m.



5:00 p.m.



6:30 p.m.


6:00 p.m.


Location


New City Hall Lobby
915 I Street - Map

South Natomas
Community Center
2921 Truxel Road - Map

Pannell Meadowview Community Center
2450 Meadowview Road - Map

School of Engineering
and Science
7345 Gloria Drive - Map

South Natomas
Community Center
2921 Truxel Road - Map

George Sim Community Center
6207 Logan Street - Map

Clunie Community Center
601 Alhambra Boulevard - Map

Utilities will...

  1. Continue to provide high levels of service such as weekly garbage collection and timely response to water and sewer problems.
  2. Charge customers what it costs to provide services, build up and maintain reserves and pay for long-term construction projects.
  3. Use collected revenues to invest and upgrade aging water and sewer pipes, reservoirs and treatment plants to maintain quality service.
  4. Be as efficient as possible to help offset rising costs.
  5. Use collected revenues to comply with local, state and federal rules regarding trash disposal, landfills, recycling, water quality and protection of waterways and natural resources.
  6. Maintain good credit ratings and borrow at the lowest possible cost for construction projects.
  7. Maintain user rates that are comparable in the region and with rates of other communities of similar size, levels of service and age of pipes.
  8. Be a good environmental steward and protect local waterways, natural resources and the community.
  9. Communicate clearly with customers and include customers in discussions about the services provided to them.
  10. Provide rates that are easy to understand and offer options to help control utility bill costs.